Software for the Healthcare Interface Programmer and Analyst
2475 72nd Avenue
Zeeland, MI 49464
Copyright 2008 - 2014 Laconic Designs. All rights reserved.
Sales: Please contact sales if you would like to purchase (or have questions about) a license or Annual Maintenance and Support. Purchase Orders can be faxed to 517.579.0275 or e-mailed to firstname.lastname@example.org
Support: Please contact support at email@example.com if you have a bug to report, questions as to how to use a particular feature, or have suggestions for enhancements. Your best line of support is via e-mail. The support account is monitored from 7 AM to 7 PM ET. You can expect a reply within 24 hours but we usually respond in just a few hours.
If applicable, it is very helpful if you paste or attach screen shots. If the data contains PHI (Protected Health Information) then just use a Paint type program to make the PHI unintelligible. If you can duplicate your problem with test data then it would be helpful if you attach a test file as well.
Telephone: If your call goes into phone mail please do not hang up - leave a message with a brief description of the problem and a support person will get back to you within twenty-four hours but most questions are responded to within a few hours.
We have found that it usually takes much longer to diagnose problems on the phone due to the difficulty in describing in words what one or two attached screenshots would show.